The procedure for returns must be initiated within 14 days from the date the item was received.
In order to qualify for a full refund of the purchase price of the product (exclusive of international shipping and handling charges), you must contact the Technical Support at firstname.lastname@example.org to obtain a Return Merchandise Authorization Number (RMA) within the specified time frame. The product must be returned to Laptopshop in its original packaging and condition. The customer will bear the return shipping costs.
Risk in the returned product only passes to Laptopshop when the product is received by Laptopshop and Laptopshop shall not be responsible for items lost in transit to us. You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the international shipping and handling of the product to you) within 14 days of Laptopshop’s receipt of the returned product.
If you have not created an account in our shop, you will be asked to enter your personal details and a delivery address.Create a new account